As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head?
This is the dilemma that the host of “Managing Me” faces. When problems come up at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear: 1. Don’t attack. Teach. 2. Don’t take sides. Mediate. 3. Don’t blame. Solve. 4. Don’t close doors. Open doors. 5. Don’t argue. Negotiate. 6. Don’t avoid. Confront.
Viewers recognize that how you react often has a far greater impact–on morale, on retention, on productivity–than any specific problem ever could. In conclusion, the key to managing other people is learning how to manage you.
Running Time: 16 minutes
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